Booking at Milvendimas is very easy and intuitive. The booking process is divided into four simple steps:
- In the activity you want to book you must choose the day in the calendar, the type of activity and the number of people who will participate in it. Click on the "BOOK" button.

- Check your cart: here you will find the summary of your order with the activity you are going to buy and the price. You will have the option to continue with the purchase process of that activity by clicking on the button "Process booking" or "Book more activities" continue browsing our website to find more services that will be added to your shopping cart.
- Personal data: the form will appear to fill in the required data in order to complete the booking. You accept our privacy policy and general conditions and click on "CONTINUE".
- Payment method: you will get a list to choose the payment method you wish to use to pay for the booking. Once you have chosen the payment method, you will be redirected to the corresponding payment gateway so that you can enter the corresponding data and process it.

Once the payment has been made, you will receive an immediate confirmation e-mail to the e-mail address you have registered on the form.

It is not possible. In order to formalize the reservation it is necessary to indicate the date on which you want to enjoy the activity and/or transfer.

You can only leave the date open when purchasing a gift voucher.

Our recommendation is that you make your reservation as soon as you know the date you want to enjoy it in order to avoid lack of availability.

We always try to offer the best guaranteed minimum price for each activity, so we do not offer discounts for booking multiple services. We do not have any kind of discount code either.

Even if you use your email address, your Milvendimias account, or even your bank card to make the reservation, you must indicate the details of the person who is going to enjoy the service.

Tours always depart on time and it is not possible to change the start time. In case you are going to be late, you can contact the local provider on the telephone number on your confirmation voucher.

Sometimes this happens because we have closed sales, but it has not yet been updated in the calendar. If you can't finalise the booking it is because there is no availability, you should try to book for another day.

In most of the activities, we indicate whether the route is suitable or not for people with functional diversity. You can see it in the "accessibility" section.
If the activity you are interested in does not have this information, please write to us indicating the name of the excursion before booking.

If you check from your bank that you have been charged the amount, you may have entered your email address incorrectly or you may have the booking confirmation in the spam folder of your email. In this case, write to us and we will help you to solve it.
In case you have not been charged the amount, probably the payment was not completed and therefore the service is not confirmed. You would have to make a reservation and finalise the process.

No, it is necessary to pay the full amount at the time of booking in order to confirm the reservation.
You can pay by credit card, debit card, or Bizum.

As this is an automatic operation, it is not possible to refund to another card for security reasons. If you are entitled to a refund, the amount will be refunded using the same payment method used for the booking.
If you have lost, renewed, blocked or even if the card has expired, the refunded amount will still be sent to the entity associated with your account. They will be able to provide you with details of the refund confirmation. However, if you have any questions, please write to us.

If you paid with your credit card, please note that the refund appears as a credit on your credit card statement, not on your bank account. Your monthly credit card statement will show a discount of this value on the total amount to be charged by your bank.

If your card is a debit card, the refund will appear on your bank statement directly.
Please note that, depending on your bank or issuing institution, it may take several days for your refund to be reflected. More information about this can be obtained from your bank or issuing institution.

The refund will be processed as soon as we confirm that it has been made. The refund will be made to the same payment method you used to make the booking.
Depending on the bank and card used, it may take 7 to 15 days to be reflected, although with some payment methods and in specific territories, it may take longer.
If you have any questions about your refund, please write to us.

You will be charged at the time of booking.

You can pay for your bookings through our website using any of the payment methods indicated in the booking process.

The most common reasons why a payment is rejected or is erroneous are usually due to errors when entering the card details, insufficient funds in the account or the card has expired. If none of these are the case, try to make the booking with another payment method or contact your bank or the issuing bank to find out the reason. If you have any questions about your payments on our website or app, please contact us.